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  • Do you offer wholesale or bulk ordering?
    Yes, we offer wholesale and bulk ordering options for certain products. If you are interested in placing a wholesale or bulk order, please contact our customer support for more information and pricing.
  • Are your products ethically sourced?
    We are committed to ethical sourcing and sustainability. We strive to work with suppliers who share our values and prioritize fair labour practices and environmentally friendly production methods.
  • I don't have/use PayPal, Can I still order?
    At Stand Supreme, we've got you covered with multiple payment options for your convenience. You can simply use your credit or debit card via PayPal Guest Checkout – no need to create an account! Easy peasy, right? 😄 Follow these easy steps:
  • What should I do if my order hasn't arrived within the estimated delivery time?
    In case your order hasn't reached you within the expected delivery timeframe, we encourage you to get in touch with our customer support team. Upon receiving your inquiry, we will promptly look into the matter and conduct a thorough investigation. Following this, we'll update you on the current status of your delivery, ensuring you're informed every step of the way.
  • Do you offer free shipping?
    Yes we do, all our orders come with free shipping if orders are placed within the UK
  • Can I cancel my order if it hasn't shipped yet?
    If you need to cancel your order before it has been shipped, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that cancellations may not be possible if your order has already been processed or shipped.
  • How long does delivery take?
    Our goal is to dispatch orders within 5 to 7 business days following the receipt of your order. We strive to process and ship your purchase as quickly as possible, ensuring it's on its way to you within this time frame.
  • Can I change or cancel my order after it has been placed?
    If you find yourself needing to modify or cancel your order, it's important to get in touch with our customer support team at your earliest convenience. We are committed to doing everything we can to fulfill your request. However, please be aware that once your order has entered the processing or shipping stages, we may not be able to make changes or cancel it. Your prompt communication can greatly help in addressing your needs efficiently.
  • What if I need to change my shipping address?
    Should you require an alteration to your shipping address, we urge you to promptly reach out to our customer support team. We're committed to assisting you with your request. However, it's important to keep in mind that once your order is on its way, we might not be able to make any changes. Your prompt communication can greatly enhance our ability to address your needs effectively.
  • What if my package is lost or damaged during shipping?
    Should you unfortunately encounter a situation where your package is either lost or damaged while in transit, it's crucial to reach out to our customer support without delay. In such instances, we will collaborate closely with the shipping carrier to thoroughly address and resolve the issue. Our aim is to make sure that you are taken care of, either through the provision of a replacement item or by processing a refund, depending on your preference and the specifics of the situation.
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